We had an different brand water softner that needed replaced. Called Culligan the entire experience was no hassle and seemless. During the appointment Doug spelled out exactly what we needed. There was no hassle, no fuss. The new system was put in, took about 30 minutes to replace the old one. We now have soft water and they come out to check the system once every 3 months and replenish the salt, too easy. Highly recommend Doug, was a pleasure working with him and the entire Culligan of Tamp staff.